How much money do td bank tellers make

Mar 06, 2: Mar 06, 6: Longtime TD Bank Group employees say there has always been a sales component to the job, but that 'incredible pressure' to meet 'unrealistic' quarterly sales revenue goals has increased in recent years — and customers are paying the price. Erica Johnson Investigative reporter. Erica Johnson is an award-winning investigative journalist. She hosted CBC's consumer program Marketplace for 15 years, investigating everything from dirty hospitals to fraudulent financial advisors.

As co-host of the CBC news segment Go Public, Erica continues to expose wrong-doing and hold corporations and governments to account. She and the two managers who contacted Go Public have worked more than 50 years combined at the bank. TD has steadily increased profits from TD annual report.

Go Public has heard from TD tellers in several Canadian cities who say they quit their jobs because the pressure to push products was so extreme. When customers enter their PIN at a teller counter, a gold star informs the teller of 'opportunities' to sell the customer products. Hill said having "metrics" and "goals" is a good business strategy, but that "we will only achieve our goals by doing the right thing for our customers.

Hill says customers have said they want TD employees "to know them, understand their needs, give them proactive advice and ask them about how we can best meet their financial needs.

Both the managers sometimes work the front counter and say there's a big push by their branch manager to sign up people for overdraft protection, so sometimes clients with large balances get it, too. The TD employees Go Public interviewed say the push to make higher profits is turning some customers away.

When the managers expressed concerns to their branch manager and district vice-president, they say they were asked to consider whether they were still "a good fit" for the job.

If sales performance doesn't improve, employees are warned "employment could be terminated. In the statement from TD, Hill says "Performance Improvement Plans are intended to support our leaders and people managers in helping employees improve their overall job performance and are intended to help employees be successful in their role.

Laurence Booth of the University of Toronto's Rotman School of Management says pushing products on customers to maximize shareholder profits may produce short-term gains, 'but sooner or later, these things kursus forex di kota kinabalu back to bite you. Go Public conducted a hidden camera test at five Vancouver TD branches to see what happens at the teller counter.

Bank Teller Salary

One teller offered to "activate" overdraft protection — not mentioning that there would be a fee. One manager pointed out that tellers are no longer called "customer service reps" — an example, she says, of how far TD has shifted the focus from its customers. All three Live stock trader chat employees say they've considered looking for work elsewhere, but what they want most is for their employer to listen to their concerns — for the sake of its employees, and its customers.

With files from James Roberts. Bank employees say their jobs depend on aggressively upselling customers 2: Pseudonyms will no longer be permitted. By submitting a comment, you options strategies diagonal spread that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses.

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LIVE Vancouver More Streams CBC Radio One. CBC News Canada Canada Votes. Go Public 'I will do anything I can to make my goal': TD teller says customers pay price for 'unrealistic' sales targets. About The Author Erica Johnson Investigative reporter. Related Stories Can Canadian banks keep squeezing out more profits? Here's why you should care: We tell your stories and hold the powers that be accountable.

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